Setting up a Voicemail Greeting for the Holidays

With the approach of Christmas/New Year’s break I wanted to take a moment to remind you that you have the ability to set up a special greeting to inform your callers of your extended absence.

FAQ 18 contains instructions of how to create an Alternate Greeting that you can set to play the duration of your absence from office.

Are you already departed from campus for the break, NO SWEAT! FAQ 19 tells you how you can check your voicemail from off campus, and then you can use the contents of FAQ 18 to set your greeting up!

If you do not know the differences in the types of greetings FAQ 259 has explanations of them all!


Please direct any questions or comments to the Help Desk if you require any assistance or have any questions. We can be reached via the phone (330.471.8428) or email (


Have a Merry Christmas, and  Happy New Year!

Campus Cable TV and Internet Survey Results

Hello Malone Campus Residents:

Thanks to each of you who took the time to complete the “Campus Cable and Internet ‘TV’ watching” survey. We had over 10% of campus residents respond. The cable TV service continues to be big part of many of our campus residents’ lives despite the significant increase that we’ve observed in the use of streaming services like Netflix in the residence halls. That is what we wanted to find out. Thank you for your response! Be assured that we do not plan to “cut the cord” anytime soon. We may change the cord or plug it into another source, but we are not eliminating cableTV in the near future! Whatever we do, we will get your feedback about it. Several of the responses that we received were from students concerned that we had already planned to disconnect the service.


a graph showing the self-reported hours per day of streaming services by Malone University campus residents

Here are some factoids we extracted from your responses:

  • While 40% of you would prefer to watch a show when it first airs, your busy schedules make it such that only 25% of you usually get to watch it when it is first broadcast.
  • 59% of you say that television watching is usually done socially while 40% report that you usually watch TV by yourselves.
  • 75% of you report watching, on average, less than an hour of broadcast TV per day while 45% of you report watching more than an hour per day of on-demand streaming content.
  • What you watch varies greatly from person to person. The top two channels of broadcast television were ABC and ABC Family at 62% and 50% respectively.
  • A whopping four out of five of you (78%) utilize Netflix.

On the Internet Front:

  • 61% of you are satisfied with the amount of Internet bandwidth we provide on campus.
  • 74% say that your Malone Internet connection is as fast or faster than your Internet connection at home.
  • A large number of you reported issues with wireless connectivity in your rooms. If you also gave us your email, we have already reached out to you to troubleshoot the issue. If you are having connectivity issues in your room, PLEASE contact us and let us know. You can also check your list of available wi-fi networks to see if there are other networks or printers showing up in that list. If you see anything other than “Malone” or “Malone-Guest” those networks are likely causing some or all of the trouble you are experiencing. If you can find the owner of the offending device, tell them to turn it off!
  • Another way that you can improve both your own and your neighbor’s connection to the Internet is to plug your device into the ethernet and turn off your wifi antenna if you are able to do so.
  • Remember that the ‘Malone’ network is your best wireless connection. The ‘Malone-Guest’ network is purposely throttled to 1Mbps; that means its good for checking email but terrible for streaming movies. If you have trouble connecting to the ‘Malone’ network, PLEASE CONTACT US!

Specific changes we’ve made or plan to make as a result of your responses:

  • Several of the comments indicated that the wifi in Blossom is poor. Firstly, thank you for specifying the building in which you are experiencing the trouble. In retrospect, we should have asked you to specify. So thanks to those of you who did! We are making adjustments to the wireless in Blossom over winter break to attempt to improve your coverage. We also plan to perform a major overhaul of the wireless in that building this coming summer.
  • We also saw specific reports about Internet in Penn. Just a heads up that we have identified and repaired a significant issue in your building that would have especially affected residents on the South half of Penn. Please keep us posted if you continue to see issues.
More complete survey results are found in the attached PDF:

Campus Cable and Internet ‘TV’ watching survey – Google Forms RESULTS for publish

Media Services Final’s Week!

Our normal hours are located in FAQ 130, but starting finals week the Media Services Desk is closed for the season. The Media Desk will resume its normal business hours on January 12, 2015.


Any Media or equipment reservation requests during break will need to be submitted to the Help Desk with a minimum 24 hours of notice.


If you have any questions or concerns please contact the Help Desk (330.471.8428 or


Help Desk and Media Services Hours Thanksgiving!

Our normal hours are located in FAQ 130 but our hours for next week, the week of Thanksgiving, 11/24-11/28 are:

The Help Desk will be:

  • open 8 am -12 pm Wednesday November 26th
  • closed 11/27-11/28

The Media Services Desk will be:

  • closed 11/26-11/28

If you have any Media requests, it is important to submit them by Monday November 24th at 5 pm, so they can be processed the next business day.

Both Desks will resume the hours highlighted in FAQ 130 on December 1st.

If you have any questions feel free to contact the Help Desk (330.471.8428 or

Personal Printer in your room? Please read this!

Many desktop printers come with built-in wifi that allows you to connect your devices and send print jobs wirelessly. What you may not know is that these printers can and will cause you and your neighbors trouble when you are trying to connect to the Internet in the residence halls!


What should you do?

If you own one of these printers, turn off the wifi! There’s usually a button that enables or disables the wifi right on the front panel. Same goes if you have a router or are using your phone as an Internet “hot spot.” Turn it off!


You might also take a look at the available wifi networks on your laptop or smartphone. If you see a network other than “Malone” or “Malone-Guest” then it is most definitely slowing down yours or someone else’s Internet connection in your area. Encourage your friends to turn off the interfering device!


How does it work?

All wifi connections are transmitted in a certain frequency range. There are a limited number of these ranges available. Because you are in a big building full of wireless users (you and your fellow students), Malone uses ALL of the frequency to provide you the best possible Internet connections when you use your laptops, desktops, and smart devices. When a device, like a wireless printer, is added to this mix and sets itself up as a separate wifi network, it “steps on” the same frequencies that we are using to provide connectivity to the Internet.


Think about a guy sitting at a stop light texting on his phone. The light is green but he doesn’t see it, so everyone behind him has to wait. Maybe you have enough room to pull around him but it takes you longer to get through the intersection because he is blocking you. That is what your printer is doing to your and your peers’ Internet connection when you have a wifi printer’s wifi turned on!



Thank you for helping us to provide you with the best possible Internet browsing experience on campus. Let us know if you have questions or issues with what we’ve written above!



Please contact the IT Help Desk if you have any questions or issues. We can be reached via email at , via the web at or by phone at 330.471.8428.

Update Weekend Reminder

This is a brief reminder that we have an update window coming up this weekend. This is typically done the Friday evening following the second Tuesday of every month.


In order to receive these vital updates users will need to keep their computers turned on when they leave the office on Friday. Laptop users will need to leave their computers on campus, hardwired to the Malone network, and with the Wi-Fi antenna turned off if they want to receive updates. In addition to leaving the computer turned on, laptop users will need to leave the clam shell open. Users with questions on how to make sure their computer is properly connected or left in the correct state may contact the Help Desk (330.471.8428 or and we can go over the process with you. Remember to lock your machine instead of shutting it down when you leave today.


If you do need to take your device home for work purposes that is fine. Go for it! We will try to catch and patch machines that were missed the following Monday. If you are unable to have your computer ready for one of the update windows, you will need to contact the Help Desk and arrange a time to receive the update manually.


For more information on Update Friday check out the following blog post: Update Friday.


If you have any questions or concerns please direct them to the Help Desk (330.471.8428 or

Important Apple Information

Today Apple announced they are making their new Operating System OSX 10.10 Yosemite available to all Mac Users later today. Please refrain from updating to OSX Yosemite. While we are not aware of any technical difficulties, we have not had an opportunity to test OSX Yosemite on any Malone computers. We ask that you do not upgrade at this moment in time to allow Apple to work out any initial bugs with Yosemite.


Please direct any questions, comments, or concerns to the Malone Help Desk (330.471.8428 or

Media Services Fall Break Hours

Due to Fall Break Media Services Hours will be different this week. Thursday Oct 16th and Friday Oct 17th the Media Services desk will be closed. We ask that all Media requests be submitted on Tuesday Oct 14th by 5 pm so they may be processed Wednesday morning. If you have a last minute Media request after Wednesday you may contact the Help Desk. Once a technician is available, the request will be processed.

Media Services is located in the bottom of Cattell Library, it is not to be confused with the Help Desk. Malone IT Help Desk (Haviland Hall) will maintain the normal business hours as publicized on our Web page.


Please direct any questions or concerns to the Help Desk via phone (330.471.8428) or email (

Tech Tip: Spam & Phish, never a good combination

A particularly tricky phishing email made it through our filters today. Remember to be careful when responding to email or clicking on a message. Read this blast-from-the-past Tech Tip, circa 2011, on figuring out what is a spam or a phishing attempt email:


Remember that our office will NEVER EVER ASK for your password. Below is more information about the spam that you may have seen earlier today…


If you find yourself having given your password out to someone through a phishing attempt, you should…

  • Change your password immediately. You can go to <–note the address indicating that the link is legitimate. You can also go to and use the “Account Management” link located under the Malone Xpress log in page.
  • Contact us at the IT Help Desk, letting us know that your account might have been compromised, so that we can monitor it for suspicious activity.


Please contact the IT Help Desk if you have any questions or issues. We can be reached via email at , via the web at or by phone at 330.471.8428.

Important Information about your Apple iPhone, iPad, or laptop starting September 17

Tomorrow is “that day,” the day that Apple will begin rolling iOS8 out to iPhone, iPad, and iPod owners. Almost half of the devices on campus connected to our wireless or to our residential computer network are Apple devices (see attached stats below). We have prepared as best as we were able to maximize your Internet access over the next week or two. Here’s more information about what to expect…


What might you observe?

Remember that all Apple mobile devices connected to our network may experience slower service if, as we have observed in the past, campus bandwidth is taken up with these devices downloading the new operating system.


How have we prepared?

We have made adjustments to the network so that, if all goes planned, the download of the operating system will be cached (stored and downloadable locally) on our network and other Internet traffic will not be affected.


I have questions!

Please contact the IT Help Desk if you have any questions or issues. We can be reached via email at , via the web at or by phone at 330.471.8428.


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