William Keith

Tech Tip: Information Technologies Hours of Coverage

The Information Technologies Help Desk in Haviland Hall is open…

  • In person, via telephone, and on the web from 8am-5pm Monday through Friday except during community worship, Wednesdays 10 am-11 am.
  • To better service our students and faculty taking part in evening classes, we have extended telephone hours from 5-6pm Monday through Thursday.
  • 24/7 “emergency” service is available via telephone. Listen to the prompts that will connect you to one of our cellular phones if there is an afterhours technology emergency. If the call goes to voice mail be sure to leave a message that includes your name, contact number, and nature of the emergency and we will return your call as soon as we can.

During community worship…

  • Calls to 330.471.8428 will ring directly to voice mail
  • Emails to helpdesk@malone.edu will be answered in the order they are received when the desks reopen.
  • You can check the status of any open, closed, or pending tickets online at http://malone.edu/helpdesk using your Malone username and password to sign in; even during community worship.


The Media Services Desk in Cattell Library is open for equipment check out from…

  • 8am-10am Monday through Friday.
  • If you cannot make it to the window when it is open, you can make a reservation for equipment or services via email with 24hours of notice. Send equipment requests to helpdesk@malone.edu. All gear will be assembled and ready for pick up from the library circulation desk. You must have a Malone ID or Driver’s license to prove identity when picking up equipment.
  • Equipment drop off can also be done at the library circulation desk

A PDF with hours of coverage has been attached to this email for your convenience:

ITN and MSV coverage hours infographic.graffle

Phone-based Person Search

Hello Faculty and Staff of Malone University:

This Friday’s tech tip is something anyone using our campus (Cisco) phones should have on their utility belt. Today I am going to explain how to do a phone-based person search using the Corporate Directory.


Step 1: Push the “Directories” button on your phone

Step 1

Step 2: . Once in the Directories menu, press five (sometimes it is option six) on the keypad, or the blue arrow keys can be used to scroll down the list until you reach “Corporate Directory” and hit the “Select”.

Step 2

Step 3: Search for the person you would like to call. Using any combination of name and number a search can be preformed in our system.  Lets say we wanted to find Becky Albertson. We would enter “B” in the first name field and  “A” in the last name field. We could also enter someone’s number into the “Number” field and do a reverse search.

(e.g. B A, for Becky Albertson)

Step 3

Step 4:  your search may return more than one person. Select the person you are trying to contact using the  blue arrow keys, and select the “Dial” option, or remove the phone from the hook to call them.

Step 4

Congratulations you have just completed your first call via searching the Corporate Directory. On a side note only those members that have a phone with a personal extension can be reached. Those without a personal phone extension (like some of our adjunct staff) cannot be searched for in the directory.

The “Directories” function can be used to determine any “Missed”, “Received”, or “Placed” calls. The “Personal Directory” is not configured on our system.

If you have any questions about this or other technology issues, give us a call at Help Desk 330.471.8428, e-mail us at helpdesk@malone.edu, or find us on the web at malone.edu/helpdesk.

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