David Gramlich

Faculty Training Open House Wednesday, August 17, 2011 from 1-4pm

The Information Technologies Office will hold its second annual faculty classroom training open house this Wednesday, August 17th from 1-4pm. The schedule is below. You can use the calendar buttons to R.S.V.P. (But feel free to just show up!):

  • 1-1:50pm classroom orientation. Members of IT and Media Services will be on hand in one of each type of classroom on campus. This is a great opportunity for you to check out each type of classroom on campus. If you are teaching in a particular room or just have questions about the technology which will be in each classroom, please stop by and see us. To figure out which type of classroom(s) you will be teaching this fall, visit FAQ111 and look for your classroom(s) in the list.
     

    • TS221: “2-button”
    • MH203: “10-button” with Airplay
    • MH205: “10-button” with volume dial
    • RH204: “Touch Panel”
  • 2-2:50pm New Bubblesheet grade scanner training. The standalone “888i” bubblesheet scanner kicked the bucket late spring semester. We have replaced it with a unit which performs similar functions. This new machine also connects to the computer so more detailed item analysis can be performed if desired. The old forms (green) still work but there are new forms (blue-grey) which let you map student names to ID numbers. Come visit Micah in the Lower level of the library at 2pm to learn more about the grade scanners and how they can make grading your multiple choice tests faster.
  • 2-4pm IT Help Desk & Media Services Open House and Data Center Tours. IT and Media Services Staff will be on hand in the lower level of the library to answer general questions about equipment checkout, classroom technology, and Help Desk services. We will also give tours of the new data center (installed May 2010). Coffee, pop, and homemade bread (yes fresh ground flour – we bought the mill) will be provided.
     

    • CL24 renovations: fn4OhRdODrU
    • See the Help Desk
    • See the other facilities located on the lower level of Cattell

If you are unable to make tomorrow’s sessions but are interested in speaking to us about a classroom, the bubblesheet scanner, or other technology related issues, contact us! Blessings as you continue to prepare for fall semester.

Lynda.com’s Expansive Software Training Now Available to Faculty and Staff

Dear Faculty and Staff:

The Information Technologies Department, in conjunction with the Library, are pleased to announce access to a new software training tool called Lynda.com.  Lynda.com will provide faculty and staff  at Malone access to over 3,200 on demand training courses on various software applications including:

  • Microsoft Office Applications (Word, Excel, Powerpoint, Outlook, etc.)
  • Adobe Creative Suite Applications (Photoshop, Dreamweaver, InDesign, Bridge, etc.)
  • Final Cut Studio
  • Web Programming
  • Blogging
  • Pocasting
  • Twitter
  • Facebook
  • and many more

Access to this service handled similarly to checking out media equipment from the Help Desk. The first time you check out a license, you will be sent an invitation email from the lynda.com. Once a user has obtained a check out license he or she can access Lynda.com’s full training library for a two week period. At then end of the checkout period, your account will become inactive until it is reactivated by calling back into the Help Desk.

Many of the video training courses can be watched in small segments (5-15 minutes apiece). Complete courses are upwards of five hours long. Users can stop and resume their training sessions as many times as they would like during the check out period.

If you would like to see what is included in Lynda.com’s training library you can visit www.lynda.com.  There are five checkout licenses available for faculty and staff at Malone University and each license can be checked out for a two week period. Licenses can be renewed for an additional two week period as long as there is no one on the waiting list.

Those interested in obtaining a check out license can contact the IT Help Desk by telephone at 330.471.8428, by E-mail to helpdesk@malone.edu, or on the web at www.malone.edu/helpdesk.

Fake iTunes Receipts Hit Malone.edu E-mail Addresses Today

Be on the lookout fake iTunes e-mails that look real.  Many Malone University e-mail users are getting hit with receipts for purchases that appear to be made on their iTunes accounts.  We immediately knew this was a scam when one of our faculty members called us to report the e-mail and the person stated, “I don’t even have an iTunes account.”

This is a very well-executed Phishing email. See our previous information we’ve posted about phishing here. One of the few clues on this message was when you float your mouse over the links in the emails, none of the addresses are apple.com. Be careful – don’t click on them!

Here’s a sample of what people are receiving minus the Apple logo and other iTunes branding.

———————————————————————————–
Subject: Your receipt #748330064242
Billed To:
@malone.edu
Order Number: 1034619
Receipt Date: 01/10/10
Order Total: $803.99
Billed To: Store Credit
Item Number Description Unit Price
1 Whatever You Like [Digital 45]
Write a Review  Report a Problem
$961.99
Subtotal: $143.99
Tax: $0.00
Order Total: $238.99
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found

Item Number Description Unit Price

1 Whatever You Like [Digital 45]  Write a Review  Report a Problem $961.99

Subtotal: $143.99Tax: $0.00

Order Total: $238.99

Please retain for your records.Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found

——————————————————————————————-

These fakes look surprisingly real.  Remember not to click on any of the hyperlinks in these e-mails as they may harm your computer. If you are ever in doubt about an e-mail of this nature, just go to your iTunes account through the iTunes Store and look at the recent transactions on your account.  There you will find if you were really charged the amounts in question. It is safe practice to check with the true source, iTunes in this case, before becoming alarmed.

Remember you can follow the Malone IT Help Desk– maloneit on Twitter for campus technology updates.

If you have further questions the Help Desk can be reached via email at helpdesk@malone.edu , via the web at http://www.malone.edu/helpdesk or by phone at 330.471.8428.

What are RSS Feeds?

After David Dixon, Faculty Advisor for the Malone Student Newspaper– The Aviso, sent out an e-mail regarding a new edition of the paper being released online, many faculty and staff members were left wondering what he was talking about when he mentioned an RSS feed to The Aviso.

RSS (Really Simple Syndication) Feeds are an easy way to subscribe to news stories that meet your own preferences/likes.  To subscribe to an RSS feed you will need an application like Microsoft Outlook, Google Reader, or Mac Mail that will retrieve RSS Feeds.

If you find a feed you like simply copy the link of the feed and enter it into the “subscribe” field of your application.

To subscribe to The Aviso from Microsoft Outlook:

  1. Right click on the RSS Feed option under your inbox
  2. Click add a new RSS Feed
  3. Enter the RSS Feed Link you would like to subscribe to http://theaviso.org/feed/ (I found this link on the Aviso page under Entries RSS)
  4. A folder for the Aviso will be added an you should see new stories when they are added to that folder

For more information on how to use Google Reader you can view this presentation that was given by Andrew Hodgson, Technology Support Specialist at Malone University.

If you have further questions the Help Desk can be reached via email at helpdesk@malone.edu , via the web at http://www.malone.edu/helpdesk or by phone at 330.471.8428.

Beware Of Sales Calls About Toner Cartridges

Clark Hoopes, Director of Information Technologies at Malone University recently sent out a warning to all Malone Faculty and Staff about those pesky sales calls that come in trying to get unsuspecting members of our community to order something like a printer toner cartridge simply by telling the caller what type of printer is located in a particular campus office.

Here’s how the scam works:

David: “Malone IT Help Desk, this is David.”

Caller: “Hi David this is Frank, your printer toner supplier.”

David: “Oh Hi”

Caller: “David, I am just updating our records.  What type of printer you have in your office?”

David: “Oh we have a HP 7777 printer. ”

Caller: “Thanks David, That’s all I needed.”

The call ends.  A few days will go by and soon an new toner cartridge for a HP7777 along with an invoice for $100.00 will arrive for David.  That’s how it works and that’s how they get you.

Remember the Information Technologies Department at Malone handles all the printers on campus so you should not respond to any inquiries regarding printers.  Feel free to send those inquiries to helpdesk@malone.edu or transfer the calls to 330.471.8428.

It’s important to realize that in this age of information, people are looking to use public or private information against anyone they can.  For example we’ve seen many scam attempts through e-mail recently that start when a malicious sender will find someone’s name that works at Malone University through www.malone.edu.  The sender will put a Malone employee’s name on an e-mail and then send the message to others in the Malone Community hoping that the name used will convince the recipient to send money to the “sender” or go to a bogus webpage link.

When in doubt (…even just a hint of doubt), call the Malone IT Help Desk.

We can be reached via email at helpdesk@malone.edu , via the web at http://www.malone.edu/helpdesk or by phone at 330.471.8428.

We’re on Twitter!