New Extended Support Hours for Information Technologies

In our mission to better server our Students, Faculty, and Staff we have extended the Help Desk’s phone hours an extra hour from last year. Monday-Thursday the Help Desk can be reached via the phone 8 am- 7pm and Fridays 8 am- 5pm. Please see below for a full break down of support hours for Malone IT.

The Information Technologies Help Desk in Haviland Hall is open…

  • In person, via telephone, and on the web from 8am-5pm Monday through Friday except during community worship, Wednesdays 10 am-11 am.
  • To better service our students and faculty taking part in evening classes, we have extended telephone hours from 5-7pm Monday through Thursday.
  • 24/7 “emergency” service is available via telephone. Listen to the prompts that will connect you to one of our cellular phones if there is an afterhours technology emergency. If the call goes to voice mail be sure to leave a message that includes your name, contact number, and nature of the emergency and we will return your call as soon as we can.

During Community Worship…

  • Calls to 330.471.8428 will ring directly to voice mail
  • Emails to helpdesk@malone.edu will be answered in the order they are received when the desks reopen.
  •  You can check the status of any open, closed, or pending tickets online at http://malone.edu/helpdesk using your Malone username and password to sign in; even during community worship.

The Media Services Desk in Cattell Library is open for equipment check out from…

  • 8am-10am Monday through Friday.
  • If you cannot make it to the window when it is open, you can make a reservation for equipment or services via email with 24hours of notice. Send equipment requests to helpdesk@malone.edu  All gear will be assembled and ready for pick up from the library circulation desk. You must have a Malone ID or Driver’s license to prove identity when picking up equipment.
  • Equipment drop off can also be done at the library circulation desk

Please see the attached PDF with hours of coverage that has been attached to this email for your convenience.

IT Revised hours

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